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Customer Service Counselor – Full or Part-Time

Perfect for Semi-Retired Professionals
Leverage your life experiences and interpersonal skills while enjoying part-time flexibility. Work from home after training!

Who We Are

We are a buyers club specializing in prescription E.D. (erectile dysfunction) products for men.
This includes medications such as Viagra, Cialis, and especially Trimix injectable formulations.

At RX Buyers Club USA, we provide a seamless, one-stop solution for obtaining E.D. telemedicine prescriptions and accessing a U.S. pharmacy through our preferred pricing. Additionally, RBC takes pride in offering industry-leading counseling on Trimix and other E.D. injectables.

Requirements

We’re looking for candidates who meet the following criteria:

  • Exceptional phone demeanor — Able to maintain professionalism while putting patients at ease.
  • Comfort discussing sensitive topics — Address E.D. concerns in a way that fosters ease and understanding.
  • Effective communication with typical members over 50 — Strong interpersonal skills for engaging with an older clientele; your life experiences are a major asset here.
  • Willingness to learn thoroughly about Trimix best practices — You’ll receive extensive education on topics such as formula selection, risk factors, administration methods, common issues, and proper storage.
  • A compassionate, courteous, service-oriented attitude — You’ll be navigating between patients and healthcare providers, so patience, flexibility, and professionalism are essential.
  • Moderate computer skills — Must already have basic computer knowledge (no beginner-level training provided).

Why This Role is Rewarding

Many in this role have described it as straightforward yet deeply meaningful. The opportunity to assist others in a significant way makes a profound difference in their lives. Members often share heartfelt gratitude, with messages like, “You saved our marriage,” or, “You saved our relationship.”

At RBC, we deliver hope when it’s most needed, ensuring people can reclaim their confidence and health. If you find inspiration and motivation in this purpose, you will thrive in this role.

Responsibilities

As a Customer Service Counselor, you will assist our members with ordering medications while providing friendly and professional guidance.

Your main responsibilities include:

  • Counseling members on formula selection (training provided).
  • Creating, submitting, and tracking orders.
  • Managing order exceptions (credit card denials, prescription discrepancies, refills needed, etc.).
  • Communicating prescription fulfillment expectations to patients.
  • Updating patients on prescription status changes.
  • Delivering superior, friendly customer service throughout the process.

Job Details

  • Work Location: Dallas, TX (White Rock Lake area) during training; fully remote afterward.
  • Hours: Part-time, including daily and half-day weekend shifts.
  • Equipment: You must provide your own up-to-date computer system for remote work (Windows, Mac, or Linux).
  • Compensation: $15–$20/hour, plus bonuses based on revenue. (Note: Insurance is not provided.)
  • Work Authorization: Applicants must be U.S. citizens.

To Apply

If this position excites you, please submit your resume to: Careers@Rxbuyersclubusa.com